BT Support Internet Scam

This is a latest version of the support call scam.

The Fightback Ninja received a call from ‘Agnes’ at BT support.

She told me they have found that my Internet connection is not working properly and that my IP address shows up as being in California. So they suspect someone has illegally gained access to my Internet connection and that is bad.

Once they have checked they will be able to help me to block this problem.

I just agreed with her as she listed each step, knowing this to be a stupid scam but interested in the process the scammers go through to steal from people.

There were a lot of people talking in her background and I complained that I could hardly hear over the noise. She told me I could hear perfectly well. ‘Agnes’ is a bossy scammer.

Agnes then asked me to check my IP address and said she could explain how to do that.

I checked online and my IP address of course shows my real location, not California as ‘Agnes’ claimed.

Agnes was now getting angry when I told her I could see on screen that the IP address was showing its location correctly. And she accused me of telling stories.

I told her I wasn’t a lying cheating scammer like her.

Then she put the phone down as it was obvious I wasn’t going to be scammed.

These horrible people will take money from anyone – do not believe cold callers unless you can prove who they are and what they say.  Anyone cold calling your home about your Internet connection is almost certainly a scammer.

Note: If you want to know the IP address for your device  there are various ways to check depending on what  device you’re using but a simple website such as https://www.iplocation.net/ will tell you your current IP address and also give you the apparent location of that IP address.

The apparent location will likely show the nearest town but sometimes may show the location of your Internet Service Provider instead so don’t be concerned if that’s the case.

The apparent IP location is generally unimportant – it’s mostly just for the curious.

If you have any experiences with scammers, spammers or time-waster do let me know, by email.

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Keurboom Communications Stopped

Keurboom Communications Ltd has been handed the highest ever fine of £400,000 for nuisance calling after more than 1,000 people complained about automated calls.

The calls, made during an 18 month period, including road traffic accident claims and PPI compensation. Some people received repeat calls, even on the same day and during unsociable hours. The company also hid its identity, making it harder for people to complain.

The law says that companies can only make automated marketing calls to people if they have given consent. Keurboom ignored this and called without consideration.

The government is working on a new law to allow prosecution of Directors and fine them up to £500,000. This is because some companies deliberately closed down to avoid the fines imposed on them.

Following the ICO’s investigation, Keurboom Communications Ltd has been placed in voluntary liquidation. The ICO says it is committed to recovering the fine by working with the liquidator and insolvency practitioners.

How to Block Nuisance Callers

  1. Register with the Telephone Preference Service (TPS) then reputable companies will no longer make sales and Marketing calls to your number.
  2. Use your phone to block repeated unwanted callers and caller ID withheld numbers. Some phones allow you to do this and some services such as BT Call Protect enable this.
  3. Use the magic phone number when a website demands your number. (More information at https://fightback.ninja/a-magic-phone-number-and-call-blocking/)

If you have any experiences with scammers, spammers or time-waster do let me know, by email.

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Is Your PC Mining Bitcoins for Someone

Criminals keep finding new ways to take advantage of us. Bitcoins and other cyber currencies are constantly in the news and this has led to endless scam offers of untold wealth from Bitcoins and other cyber currencies. But there’s also a new way for criminals to take advantage of you.

The Creation of New Bitcoins

This is through a process called ‘mining’ and it applies to all cyber currencies.

Mining uses huge amounts of computer processing power to keep the blockchains consistent, complete and unalterable. The “blockchain” is how the records of the Bitcoins are stored. Mining becomes progressively more difficult as more Bitcoins are created over time – requiring more and more processing power.

Bitcoin has been in circulation for some years and effective mining requires super computers.

However, hackers get around this by commandeering processing power from large numbers of other people’s computers – possibly your computer.

The hackers infect your computer with malware that lets them download data to be processed and upload the results back to themselves. If you find your computer is always slow and seems to be busy doing something you haven’t asked it to do – this can mean your computer has been infected and is busy working for someone else.

The same hacking tool that allowed the Wannacry ransomware to wreak destruction in 2017 has also been used by hackers to take over people’s computers and use them for mining.

Another similar one is called Smominru and makes infected computers mine for the cyber currency Monero. It is thought that up to half a million computers have been taken over for this purpose.

Make sure your computer is protected against these attacks through the use of anti-virus and anti-malware, take regular backups in case of data corruption or ransomware attacks.

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ISO27001 Information Security

ISO 27001, also known as IEC 27001 is an information security standard and is published by the International Organization for Standardization  and the International Electrotechnical Commission.

Most organizations have some information security controls, but these may not be sufficiently comprehensive in their coverage. An information security management system (ISMS) can remedy this situation.

It specifies a management system and gives specific requirements. Organizations that meet the requirements may be certified by an accredited certification body following successful completion of an audit.

ISO 27001 requires that management:

  • Systematically examine the organization’s information security risks, taking account of the threats, vulnerabilities, and impacts
  • Design and implement a coherent and comprehensive suite of information security controls and/or other forms of risk treatment (such as risk avoidance or risk transfer) to address those risks that are deemed unacceptable
  • Adopt an overarching management process to ensure that the information security controls continue to meet the organization’s information security needs on an ongoing basis

The ISO 27001 certification, like other ISO management system certifications, usually involves a three-stage external audit process.

Stage 1 is a preliminary, informal review of the ISMS, for example checking the existence and completeness of key documentation such as the organization’s information security policy, Statement of Applicability and Risk Treatment Plan. This stage serves to familiarize the auditors with the organization and vice versa.

Stage 2 is a more detailed and formal compliance audit, independently testing the ISMS against the requirements specified in ISO/ 27001. The auditors will seek evidence to confirm that the management system has been properly designed and implemented, and is in fact in operation (for example by confirming that a security committee or similar management body meets regularly to oversee the ISMS). Certification audits are usually conducted by ISO 27001 Lead Auditors. Passing this stage results in the ISMS being certified compliant with ISO/ 27001.

Stage 3 is Ongoing and involves follow-up reviews or audits to confirm that the organization remains in compliance with the standard. Certification maintenance requires periodic re-assessment audits to confirm that the ISMS continues to operate as specified and intended. These should happen at least annually but (by agreement with management) are often conducted more frequently, particularly while the ISMS is still maturing.

For detailed information on ISO 27001 refer to https://www.itgovernance.co.uk/iso27001

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Trust Pilot Customer Reviews

https://uk.trustpilot.com

Trustpilot is an online review community founded in Denmark in 2007 by  Peter Holten Mühlmann.

The website has more than 32 million reviews of 179,000 businesses and 1,000,000 new reviews each month created by 45,000 reviewers each day. So you can see this is a serious business and also that there must be a huge need for unbiased reviews of businesses.

Trustpilot “believe that people’s voices should be heard, which is why we’re dedicated to helping everyone share their genuine experiences. We’re committed to being the most trusted online review community on the market. Genuine reviews written by consumers are published instantly without censoring, and businesses can see and reply to them”

TrustPilot say they have zero tolerance for fraud and investigate any reported misuse

How Does TrustPilot Make Money?

They offer a series of packages to businesses for a monthly subscription.

The key sales points for these are:-

  • Connect with your customers by collecting reviews
  • Automate a review collection process seamlessly into your customer journey.
  • Build trust on a platform for both businesses and customers
  • Gather feedback and interact with customers on an independent website consumers trust.
  • Showcase your reputation where it matters
  • Amplify your presence across all channels including search, social, paid, and offline media.

The four business plans are:-

Free Plan £ 0 PER MONTH Lite Plan £ 149 PER MONTH (PAID ANNUALLY) Pro Plan £ 349 PER MONTH (PAID ANNUALLY) Enterprise Plan  CONTACT TO GET A QUOTE
Collect & respond to Trustpilot reviews for free. Showcase reviews on your website & clearly demonstrate marketing ROI. Give your marketing & sales a significant boost with a wide range of customizable tools. Full access to Trustpilot Business with superior integrations, data protection & account management.

 

If you want to build trust for your company. Then Trust Pilot  may be able to help.

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