Resolver is a website designed to make it easy for people to complain and it’s free to use. Resolver say their goal is to help make complaining quick and straightforward.
Resolver works with MoneySavingExpert.com which is the UK’s biggest consumer advice website.
Resolver was started by James Walker, after his energy company ignored a complaint of his. James realised that complaining was complex and hard work and that there was no service that proactively helped consumers resolve their issues.
For some years there have been complaint templates available on the Internet and these make life easier for making a complaint. But Resolver has gone further to automate the process online.
Resolver drafts the letter, sends it, monitors replies and then escalates it to an Ombudsman or key complaint body if the complainant is not satisfied with the outcome.
Resolver says it guides and supports you throughout the complaint process. The system makes recommendations on next steps and when to take them, helps you keep track of your complaint and enables you to store all relevant information securely in one place.
James Walker is very clear that Resolver was not set up to attack businesses or give them a hard time but to streamline the whole complaints process and reputable companies prefer this approach and work with Resolver. Resolver say they work with tens of thousands of companies.
To use Resolver, you select the company you wish to complain to. If it’s on their list then you are presented with information about the company, their rules on the complaint procedure and any other relevant information. Then you start your ‘case’ which means to enter all of the relevant information and it is sent electronically to the company concerned.
Resolver tracks your case and any progress or fresh messages.
If you have a complaint to make to a large UK business – www.resolver.co.uk is a good place to start.
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