The Daily Mail and Sunday Mail have a section called “Money Mail” and they do a good job fighting for consumers, revealing incompetence, highlighting injustice and trying to get money back for people who have been conned.

Their review of 2021 shows that they won back something like £1.1 million for their readers.

This included:

• Scottish Power continuing to take monthly debits from a man forced out of his house due to a fire. They eventually returned £3,600
• British Gas failing to take a meter reading for 2 years despite being told the smart meter didn’t work
• Forcing Barclays to refund a £49,5000 mortgage deposit stolen by scammers
• Covid fraud
• Travel insurance failures
• Power companies ignoring their customers

And much more.

If you’re struggling with a bureaucratic organisation and even the industry regulator isn’t much help then maybe the publicity of Money Mail on the case can help.

If you have any experiences with these scams do let me know, by email.