Ryanair has complained to the regulators that too many people are booking Ryanair flights via travel agents and that’s causing problems for Ryanair including that some passengers are being overcharged.

This is perfectly legal of course – you can book a Ryanair flight via a physical or online travel agent. Ryanair estimate this to be 10% to 15% of their business – about 25 million flights per year.

They may charge you a premium over the Ryanair direct booking cost – but they do need to make money for their time spent, so is not unreasonable.

Most of concern is that they if they book the flight using their corporate credit card and then the flight is cancelled then Ryanair don’t have the correct details to process a refund and the agent may not pass on the full refund or refund  their own charges.

This is legal, so consider whether to buy a Ryanair flight directly through the Ryanair website or to use a travel agent which may be more convenient but more costly.

If you have any experiences with these scams do let me know, by email.