Citizens Advice Scams Action Service

In 2018, Martin Lewis took legal action against Facebook for publishing scam adverts that used his image. A settlement was agreed which included funding a new Citizens Advice Scams Action service.

The service is intended to help support people who have been – or who might be impacted directly – by online scams.

It is to provide help for people through telephone, chat and website content and there can be face-to-face support for those who need it.

The Citizens Advice Scams Action can be contacted by phone on 0300 330 3003 or through the citizens advice website at


Once they got all the information needed, Citizens Advice will pass this to Trading Standards as they don’t investigate scams themselves.

Trading Standards gathers information about scams so they can take legal action against scammers and involve the Police where relevant.

This is a step forward in the battle against scammers.

If you have any experiences with scammers, spammers or time-waster do let me know, by email.

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