Category: Warning

Do Not Unsubscribe

If you receive emails from a reputable business and want the emails to stop then usually the easy answer is just to click the unsubscribe button.

The problem is where you are dealing with emails from companies that you don’t know whether they are reputable or not and of course the vast majority of spam messages are from the disreputable sources.

For these, it’s usually a bad idea to click on the unsubscribe link – assuming there is one of course.

Why is that?

  1. By clicking, you are confirming that the email address is Live and hence it may be added to spam lists that sell at a higher price than spam lists of untested email address. These lists are sold to other scammers and spammers.
  2. Your click demonstrates an interest in the subject of the email. A sender that is not reputable will then double down and send you many more similar emails.
  3. The sender can glean quite a lot of information from your click, about your browser and operating system, IP address etc. and that can be used to target scams and attacks against you.
  4. The link you click may well be to a site that tries to download malware onto your device.

Think twice before clicking on an unsubscribe link.

If you have any experiences with these scams do let me know, by email.

 

Suckers List

A sucker list is a list of contact details for people suspected to be vulnerable to various types of scam and these lists are sold by scammers and hackers to other scammers.

The lists are usually made up of people who have replied to scam emails, texts or letters or they can be details of people who have fallen for a scam, as people who have been scammed before have a higher probability of falling for a subsequent scam.

Once your name is on a sucker list, you are likely to be inundated with scam emails, texts and letters.

Your details may end up on a suckers list simply because you made an online donation to charity or click a link in an email without checking what it was for or for downloading an APP from a site that isn’t Google or APPLE.

Some organisations sell their contact lists to others without properly checking that the buyer is trustworthy or maybe hackers get into business contact data and upload it to the dark web.

Can You Remove Your Name from Sucker Lists?

That isn’t possible,  as these people are criminals so any request to them to stop sending you messages just confirms that the email address is active and hence worth more than a dead email address.

But there are ways to limit these solicitations and stay off future lists.

The Data & Marketing Association (DMA) is an industry trade group that offers a service called DMAchoice that allows users to remove their names from the mailing lists maintained by those members. But that only works with reputable companies.

If you think your details are on suckers lists the only answer is to change your telephone number, logins and passwords etc. even this can be time consuming and inconvenient.

If you have any experiences with these scams do let me know, by email.

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Email Address Scrapers

You may wonder how scammers and spammers get your email address.

They have a variety of means – from searching official records to scanning social media posts to simply making them up and then seeing if anyone responds to emails at those addresses.

One method commonly used is scanning websites looking for email addresses, making them into lists and selling them to other scammers and spammers.

One such set of tools are called Email Scrapers or Email Extractors.

A recent message from one operation selling this kind of software tells me:

  • Our software will enable you to scrape and extract business contact details into an EXCEL spreadsheet
  • It’s like having a thousand data entry clerks creating information for you
  • Cut your costs in these difficult times

It isn’t illegal to copy email addresses from  websites but it is illegal to send marketing messages to anyone who hasn’t given permission for that.

These services claim to capture only business email addresses but that’s a straightforward lie. The software finds any email address on the searched pages and does not care what is a business address and what isn’t

If you buy these spam lists from such operations, you will end up with a mix of business and personal email addresses plus fake email addresses and dead email addresses.

Plus, sending messages to those addresses is illegal.

Do not do it – it will simply make the recipients hate you for the spammer you are.

If you have any experiences with these scams do let me know, by email.

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Premium Mobile Phone Service Scams

Ever since premium cost mobile phone numbers were first made available, there have been scammers offering fake services or services of poor quality, excessive charges or with contracts you cannot cancel.

Today, there are numerous rules to stop these scammers and many countries have regulators to control these premium services, but scammers persist as for them it can be an easy way to make money and then disappear.

The basic idea is for the scammer to lure people into either signing up to a paid service they don’t actually want or to make calls using premium costs numbers not realising they are being charged.

Premium Rate Call Back

Scammers either leave a message that sounds important urging you to call back or leave a text to have the same effect. If you call back you will be charged at a high rate per minute and sometimes the recorded message goes on for ages in the hope the victim will stay on the line.

Alternatively, some scammers phone but disconnect within a couple of seconds i.e. before the call can be answered or may leave no message in the hope the victim will assume it was important and call back.

For businesses, scammers leave a different type of message to create an urgent response e.g. a caller wanting to confirm a booking or a query over a delivery or a late payment etc. They say anything they can think of to get the victim to call back.  This scam also used to work with fake fax messages but those and few and far between nowadays.

Premium Rate Quizzes, Surveys etc.

You get an unsolicited text message inviting you to enter a competition for some big prize e.g. the latest iPhone or a TV etc. To enter, you just have to return a text message. But that return message will be at the highest rate the scammer can charge and many people send the message without realising the cost.

Alternatively, the scam text might have a link to click which takes you to a scam website that will try to get your personal information as that can be sold to other scammers and well as charging you.

Answering the questions may take multiple text messages from you and each will be charged.

Where the scammer actually creates quiz questions, the first few questions tend to be very easy and the last one or two that you need to answer correctly to win the prize are virtually impossible to get.

Also common in this scam is a request to fill in a survey for which you will receive a valuable gift or even payment.

The scammers make money by charging extremely high rates for the text messages you send, and any further messages they send to you. These charges will not be made clear to you. You may also be automatically subscribed to ongoing charges and not discover this until you see your next itemised phone bill.

The scammers typically run these scams for a while then shutdown and disappear with the money before the authorities can find them.

Premium Rate Connections

This scam tries to snare people who are searching online for telephone numbers of government services and similar respected services such as breakdown call outs, that are heavily used.

They pay for adverts and try to get higher on search engine listings than the actual government page achieves.

The scam is that they do connect you to the actual government service but charge you for that whereas the call would have been free if you’d called the government line directly. Plus, many of these scam services manage to keep charging for the entire call.

You will be put through to the right advice line, but will be paying a very high and unnecessary connection fee.

How to Stay Safe

  1. Do not respond to text messages or missed calls that come from numbers you don’t recognise.
  2. Look out for numbers that start with 19 or 190 as these are premium rate numbers and you can be charged even for reading a text from some of these numbers.
  3. You can ask your telephone provider to bar premium rate services to and from your phone.
  4. Do not give your mobile number to websites or in response to unsolicited emails unless you are sure it is safe to do so.

If you are unsure of what it will cost to call back a telephone number, you can find out the cost of a premium rate number at https://psauthority.org.uk/for-consumers/service-checker

There is a UK regulator for premium rate phone charges – and you can complain to them if you feel conned over use of these numbers.  The regulator is at https://psauthority.org.uk/

Refer to https://www.gov.uk/call-charges for a list of charges on outgoing calls and texts.

If you have any experiences with these scams do let me know, by email.

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The Danger of Smart Doorbells

Smart doorbells are becoming a common sight on UK streets. These are doorbells that link into your house systems e.g. wi-fi. Commonly they have video cameras so you can use your smart phone to see who’s at the front door and even speak with them through the doorbell.

Which? Magazine tested 11 different doorbells found on eBay and Amazon, many of which were highly recommended, but all had security problems of some kind, including-

  • Some models send your wi-fi name and password to servers in China unencrypted, which means any hacker able to intercept this data could then access your home systems.
  • Some could be easily pried off your door and resold
  • Some had a standard easily guessable password
  • Some were vulnerable to common hacks such as KRACK
  • Most left any data transfer unencrypted
  • Some collected information they should not have access to e.g. your address

Tips on how to keep your smart doorbell secure:

  • Look at the brand. If you haven’t heard of the brand, or there’s no brand at all, then you should be cautious. Trying searching for the brand to see if they have website or are easily contactable. If you can’t then you should give device a wide berth.
  • Check product reviews and be aware that some companies stuff reviews with overly positive messages. Look for negative reviews and detailed reviews as these can be more instructive and if there aren’t any then be suspicious.
  • Change the password. Before adding the device to your wi-fi make sure to change the password to something unguessable.

If you have any experiences with these smart doorbells do let me know, by email.

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The Wish.com Marketplace

Wish.com is an online marketplace, well-known for offering unusual, quirky items such as Presidential toilet paper, fake teeth, 12 foot long pool floats etc.

It is very successful and claims to be one of the world’s fastest-growing marketplace apps operating across the world.

As with other marketplaces, it doesn’t make any products, but connects sellers and buyers and takes a percentage on the sales (around 15%).

People sell all sorts of items, from jewellery to shoes, fancy dress to baby nappies to smartphones, and much more.

All marketplaces try to regulate the items sold but it’s difficult for them to keep up, so you may find some counterfeit products, fake items and items that claim to have been reduced by large amounts but when you check elsewhere the exaggerations show up.

Do check around on other sites before buying anything significant.

The prices are generally very low on wish.com but many people find that even with such low prices, the products when they arrive turn out to be not worth the cost.

As with many companies that operate on very tight margins, their customer service is rated as very poor. You can only contact them via a chat app.

On Trustpilot, wish,com is rated as 3.7 out of 5 and on sitejabber as only 2.39 out of 5.

Trustpilot currently has more than a hundred thousand reviews of wish.com and a quarter are very bad.

People complain that orders are full of mistakes and cannot be rectified as Wish.com tell them to accept the order then return them, but that leads to endless attempts to get a refund and many are refused without good reason. Often wish.com tell people to try to get a replacement product or refund from the product supplier despite the customer’s contract being with wish.com

Perhaps you can find the bargain you want on wish.com and will be happy with the product, but for many it’s a disappointing and frustrating process that costs too much.

If you have any experiences with these scams do let me know, by email.

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