Category: information

NatWest Warn of Money Scams

Many scams continue year after year with little change and some others rise or fall in popularity. Below are the ones NatWest Bank reports as the most common.

  1. Social media spying: People can be very open posting information on social media and not realise how much they’re giving away, but to a fraudster the posts can be very helpful in setting up a scam. E.g. A fraudster might spot a post from someone about moving to a new house and know it’s likely they will have funds from their previous property hitting their bank accounts soon. This could result in the fraudsters impersonating their solicitor and requesting for funds to be misdirected to them.
  2. Malicious software on smartphones: An emerging threat is how malware will appear in mobile banking on smartphones. This can be used by criminals to spy on the victim’s Internet activities.
  3. Bogus Brexit investments: Consumers should be wary of attempts from scammers to use Brexit to push fake investment opportunities. For example, scammers may email customers, warning Brexit will decimate their savings, and that they urgently need to move them into a seemingly plausible, but actually fake, investment product, safe from any potential Brexit fall out.
  4. Sporting Events Tickets and Travel: Some sites will sell tickets that are either fake – or will never arrive. It is also expected that counterfeit package trips to Japan for the Olympics in 2020 will be sold by fake travel companies. These trips will never materialise, and the money will have disappeared into the pockets of criminals.
  5. Money mules: Scammers trawl social media for potential targets – particularly poor students in university towns are often targeted – and use them to unknowingly launder money. Money mules receive the stolen funds into their account, they are then asked to withdraw it and wire the money to a different account, often one overseas, keeping some of the money for themselves. But this is illegal as it is money laundering.
  6. Wedding Scams: As the cost of weddings increases, experts fear brides and grooms are becoming easy prey for scammers who tempt victims with extravagant offers at bargain prices. Scammers can set up fake websites within minutes for elements of the big day like venue hire, catering, or wedding dresses that can look exactly like the real thing. Fake wedding planners will take people’s money and disappear.
  7. Romance Scams: More than 16 million people were using dating apps in 2017. Criminals create fake profiles to form a relationship with their victims. They use the messaging functionality to get personal details – where a person lives, a pet’s name, favourite sports team – and steal the customer’s identity and open credit cards and take out loans in their name. Alternatively, they work to build a trusted relationship with their victim. Just when the victim thinks they’ve met the perfect partner the scammer asks for money – for example; they need money to pay for travel to visit. The scammers who do this often have dozens of such relationships on the go at a time.

If you have any experiences with scammers, spammers or time-wasters do let me know, by email.

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How to Spot a Romance Scam

Running romance scams is a full-time job for some scammers and they can be very good at it. In the first three months of 2018, New Zealanders reported losing $7.9 million to romance scams – and the real figure is probably much higher as most people don’t report such scams, due to embarrassment and blaming themselves for falling for a con.

A scammer pretends to be in a relationship with someone online in order to scam them out of money. This is most commonly through dating websites and APPS but also through social media, other websites and APPS where they can find targets. The scammers setup fake accounts on the dating website or wherever needed and usually use other people’s identities and photos as chosen to give them the maximum appeal to their intended victims.

They will have a fake backstory, family, friends and job and usually they’re scamming multiple people at the same time. Once they’ve worked to gain the trust of the person they’ve targeted, they will use various stories to get money or details from that person. They may start by requesting small sums of money to test the waters, and then build up to requesting larger amounts. Sometimes they won’t actually ask for money, but they will talk about problems that can solved by money, because they know that the target will offer financial assistance. In some cases the scammer may try to get the person targeted to unknowingly help launder money for their criminal activities.

How to Identify a Romance Scam

  • Profession of love or strong feelings within a short time of meeting the person online.
  • If your new love mentions health problems, family issues, business troubles or other issues that could be solved with money.
  • Requests for money: You should be wary of any request for money.
  • Changes in communication style: If there are several scammers taking turns to maintain the relationship, their writing styles may change.
  • If a new romantic contact is not willing to meet up or talk via video call, or comes up with a series of excuses to avoid meeting, you should be cautious.
  • Financial assistance to meet in person: Also be careful about offering or giving the person money so that they can meet you in person.

Some scammers are more than willing to play the waiting game before getting a pay off. Scammers may keep a “relationship” going for months or even longer before they begin to request money or drop hints about problems that could be solved with money.

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Means of Identity Theft

Scams reported to the ACCC (Australian Competition and Consumer Commission) involving identity theft or the loss of personal/banking information have cost Australians at least $16 million in 2018 year and this figure is likely to be just the tip of the iceberg.

Four in 10 Scamwatch reports to ACCC in 2019 involve attempts to gain information or the actual loss of victims’ information.

“If you think scammers might have gained access to your personal information, even in a scam completely unrelated to your finances, immediately contact your bank,” said ACCC Deputy Chair Delia Rickard.

The most common ways scammers obtain personal or banking information are:

  • phishing emails and text messages which impersonate banks or utility providers seeking your login and password details
  • fake online quizzes and surveys
  • fake job advertisements
  • remote access scams in which the scammer has direct access to everything on your computer
  • sourcing information about you from social media platforms
  • direct requests for scans of your driver’s license or passport, often in the course of a dating and romance scam

“No one is really selling an iPhone for $1 or rewarding the completion of a survey with expensive electronic goods or large gift vouchers. They are scams to get your confidential information,” Ms Rickard said.

With the information, scammers can empty their victim’s bank accounts and take out tens of thousands of dollars in bank loans under victims’ names.

Lost personal information also leaves victims more susceptible to future scams as scammers will use the  information to seem more convincing in cold calls to perpetrate further scams.

If you have any experiences with identity theft do let me know, by email.

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Negative SEO

SEO stands for Search Engine Optimization, which is the practice of optimising your website to get more people to find your web site via search engines. This uses a wide variety of techniques, including:-

  • Choosing the best keywords
  • Using those keywords in many places on the site, even in URLs
  • Organising links from other good websites
  • Good website design conforming to Google design standards
  • Creating and regularly publishing good quality original content
  • Correct use of headers, paragraphs etc.
  • Use of social media to publicise the website etc.

Negative SEO means sabotaging a competitor’s rankings in search engines, by reversing some of the same techniques as listed above but also using other underhanded or even criminal methods.

It is a set of activities aimed at lowering a competitor’s rankings in search results and typically includes one or more of the following:-

  • Creating lots of links from bad web sites
  • Copying content from the website to bad web sites
  • Adding negative reviews of the business
  • Hacking the web site

Bad Links

Adding a few links from bad websites won’t have a big effect but there are ‘link farms’ where large numbers of computers and/or people will create a lot of bad links which can then downgrade the search engines ranking of the website. A link farm can also be part of a group of web sites that all hyperlink to every other site in the group and these can be spotted by the search engines and any members correspondingly downgraded.

Hacking

If a hacker can get into your website, they can cause a lot of damage but in the case of trying to sabotage a web sites ranking, it is more likely the hackers will be more subtle in their activities so as to not draw attention to what they have done.

They can for example add links to bad sites but make them hidden links so only the search engines see them.  They could add hidden content that makes the site look like it is copying other sites.

If they want to be more direct, they could redirect the site so that people trying to get to the site end up at a site of their choice instead.  This is done by changing the DNS server settings that point to the web site.

Another method is to change a file called robots.txt on the web site which tells search engines which sections of a web site to ignore and if set to disallow: / then the whole web site will be ignored.

Copying Content

If someone can copy your content onto other lower ranked web sites then that can affect your web site’s ranking. This takes some expertise to make the copied content look original and your site the copier.

How to Stay Safe

It is difficult to prevent a negative SEO attack, but make sure your web site security is fully implemented and up to date. Then you need to keep an eye on web site statistics and take notice if there is a noticeable drop off in visitors from search engines.

If there appears to be a problem then investigate the links to your website and rom your web site and invest in software tools that can identify what’s going on e.g. Spyglass.

If you have any experience with SEO turned against your business –  do let me know, by email.

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Which Scams Affect Which Age Groups

Different age groups are affected more by certain types of scams. This partly because specific age groups use particular services more than other age groups e.g. festival goers are mostly younger people, older people are more likely to be at home during working hours and hence get the cold callers and sometimes it is because the scammers target a specific demographic e.g. pension release scams target people reaching pensionable age.

People in the older age group i.e.  65 and older are more commonly affected by scams including: –

  • Computer fixing fraud (also called the Microsoft Support scam)
  • Bogus trades people turning up on the doorstep
  • Advance fee frauds
  • Financial investment scams

People in the middle age group i.e.  25 – 64 are more commonly affected by scams including:-

  • Account fraud
  • Romance scams
  • Social media and email hacking
  • Fake loans
  • Direct debit fraud

People in the younger age group i.e. less than 25 are more commonly affected by scams including:-

  • Ticket fraud
  • Online shopping and auction fraud

Whatever you age, beware of scammers trying to steal your money or your identity.

If you have any experiences with scammers, spammers or time-wasters do let me know, by email.

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Fraud Hotspots

Analysis of types of fraud by county shows marked differences across the UK.

Based on reports to Action Fraud over the past two years, London is the capital of online shopping and auction fraud, with 17 reports per 10,000 people, compared with a national average of 13.

It also has the highest reported rate for ticket fraud and investment scams.

Norfolk, had the highest reported rate for computer fixing fraud. 15.8 reports were recorded per 10,000 people in the past two years, well above the national average of 5.9.

Residents of Sussex made the most reports of dating scams.

The most common fraud types are shown in the table below with the county recording the highest number of incidents.

 

Fraud type Police force Number of reports per 10,000 people National average reports per 10,000 people
Retail/consumer fraud Essex 12.7 11.3
Cheque, plastic card and online bank fraud Essex 12.2 5.4
Hacking: social media and email Hertfordshire 3.5 2.5
Online shopping and auctions London (Metropolitan) 17 13
Ticket fraud London (Metropolitan) 4.5 2.2
Investment fraud London (Metropolitan) 1.9 1.3
Computer fixing fraud Norfolk 10.3 5.9
Fake loan fraud Northamptonshire 1.8 1.2
Mandate fraud Surrey 3.3 2
Computer virus attacks Surrey 2.5 1.9
Bogus tradespeople Surrey 3.2 1.8
Dating scams Sussex 1.9 1.1
Advance fee fraud Warwickshire 15.8 11.9

Source: Which? analysis of Action Fraud data between 2017-18 and 2018-19

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