G. received a phone call from someone claiming to be from BT.
The caller told him there is a very important and urgent problem with your Internet router and we need to replace it.
“We will send a new one out to you immediately.”

G. wasn’t impressed and said that he wasn’t interested and goodbye.
The caller tried again – being more insistent this time.
“Your Wi-Fi is sending out dangerous signals and needs to be fixed”.

G. is a courteous person and didn’t want to offend but again said he wasn’t interested. “Goodbye”. He hoped the caller would leave him alone.

But next day the caller was back again. This time claiming there were problems with the Internet line and replacement kit was on the way

 

G. still didn’t want to be rude to the caller so politely asked him to stop calling, said ‘Goodbye’ And hoped that would be the end of it.

But the caller continued to call 2 or 3 times per day.

G. realised something had to be done so he set-up Sky Talk Shield on his phone.

This service stops anyone calling his number directly.

When you phone his number you get a recorded message from Sky telling you the number you’ve called  has Sky Talk Safe and to say your name and press 2 on the keypad.

When you’ve done that, the service calls G. and plays back the name of the caller. He then chooses to accept or refuse the call.

This service does have a cost but it does seem an effective way of blocking all unwanted callers and solved G.s problem with the fake BT caller.

A quicker way of dealing with this type of persistent scammer is to tell them exactly what you think of them, using direct language – have a good shout, it does you good.

If you haven’t worked out how G. knew from the start that it was a scam call – he didn’t have a BT line, only Sky.

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