Warning: Face Replen Free Samples Can Cost You

It looks quite straightforward – the advert says you pay just $5 for cosmetic samples that are supposedly worth a great deal more.

So, people order the samples and pay the $5 by credit card.

Then comes the bombshell – 2 weeks later your credit card  is charged for $161.35 and $154.23

Unknowingly, you’ve signed up to buy their products every month.

These figures are for Face Replen Image Revive anti-aging products, but this technique is used by other companies as well.

Lucy was caught out by this and was understandably angry as she hadn’t agreed to any such charges. On contacting the company about this – their reply stated that as she hadn’t returned the samples unused she must pay the real cost.

Lucy’s situation is difficult as the company does warn in very tiny letters that you are charged after 14 days.

To make matters worse, the company continues to take money each month until you cancel and it is basically impossible to get that money back.

Be very careful on any supposedly “free” offers that you take up. Once companies have got your credit card details – some are not concerned whether you intended to sign up to keep paying them every month.

If you check the Internet for information of whether Face Replen is a scam, the result is interesting as Face Replen has clearly created a number of posts on various sites asking that question but then simply putting their advertising material in as the post. This is to make it more difficult for people to find true  information about Face Replen and how they operate.

It appears that the company base for face Replen is called Digby Investments located in Ireland. Whether that’s just a shell company or the real thing is unknown.

This kind of trick is called the subscription trap and Chancellor Phillip Hammond has plans to stop this scam.

Be careful what you sign up for and always read the very small print.

Do leave a comment on this post – click on the post title then scroll down to leave your comment.

One comment

  1. Alvin says:

    A scam described exactly as above. When I received the sample, I smelled a rat. No invoice to indicate the price of the product or any other paperwork was included, just a leaflet listing their products. Contained a second product I hadn’t asked for. They shipped a 30-day supply, with only a 14-day trial period starting from the date you placed the order, not the date you receive it. There was no indication in the advertising that this was an Auto-Ship program. I immediately sent it back. Bad move. You should phone customer support to get a Return Merchandise Authorization, but no such instructions were in the box. When I ordered on-line, I may have clicked on a button to agree to terms and conditions, but who reads those? Bad move! Said they had no record of my return, but Canada Post confirms they received it within 5 days.

    I got MasterCard on their case to reverse two charges of 149.93 and 143.31, but could only settle on a 30% refund even though I didn’t receive any product. They agreed to cancel all other shipments, but another shipment supposedly is already on its way with a third charge for which they have agreed to a 50% refund. I will be out over $300 by the time it’s over, and as I write, no product.

    The product was an anti-aging cream, but I’ve developed more wrinkles over this. However, this is NOT a commentary on their products as I have never cracked a jar, just their marketing scheme.

    Product names: Nuvella, Renuvica, Dermagen, Biorepair

    Web sites: quickboostcs.com, gentletouch.com, http://nuvellacanada.nouvaliftinstants.com/,

    Corporate office:
    Digby Investments Ltd.
    Unit 113, Citygate Business Centre
    Hills Industrial Estate
    Lower Lucan Rd.
    Co. Dublin

    33a Eastbury Rd.
    Watford, UK
    WD19 4PU

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