Jim Browning is the Internet alias of a software engineer and YouTuber who focuses on scam baiting and exposing scam call centres and he publishes the results on Youtube.

Browning began researching scam operations after a relative lost money to a technical support scam. He started his YouTube channel to upload footage to send to authorities as evidence against scammers.

He has since carried out various investigative scam baits, infiltrating computer networks run by scammers who claim to be technical support experts and use remote desktop software to take control of the victim’s computer.

Such scams usually involve unsolicited calls offering computer services, or websites posing to be reputable companies such as Dell or Microsoft.

BBC Panorama

Browning was featured in a March 2020 episode of British documentary series Panorama, in which a large-scale technical support scamming operation was infiltrated and extensively documented by Browning and fellow YouTuber Karl Rock.

The duo recorded drone and CCTV footage of the facility in Gurugram, Haryana, and gathered incriminating evidence linking alleged scammer Amit Chauhan to a series of scams targeting computer-illiterate and elderly people in the United Kingdom and United States. During a private meeting with his associates, Chauhan was quoted as stating, “We don’t give a **** about our customers”.

Some of his call centre agents were recorded scamming and laughing at a British man who admitted to being depressed. They were also recorded conning a blind woman with diabetes. Although he was arrested along with his accountant Sumit Kumar in a raid.

In 2021, Browning was targeted by scammers who pretended to be YouTube support staff and misled him into deleting his own channel. His channel was reinstated four days later. He explained in a video that the scammer used Google Chat to send a phishing email from the “google.com” domain and convinced Browning to delete his channel under the pretence of moving it to a new YouTube brand account.

The YouTube channel for Browning is at https://www.youtube.com/c/JimBrowning

If you have any experiences with these scams do let me know, by email.