Action Fraud Scam Calls

The scam typically goes like this:-

  1. The victim receives a cold-call from a fraudster claiming to work for Action Fraud.
  2. When the call is answered, an automated system asks the responder to “press 1 if they have made a report to Action Fraud.”
  3. When the responder presses 1, they are transferred to a fraudster.
  4. The victim is informed that their computer has been hacked and their bank account has been accessed without permission and money taken.
  5. The scammer may ask some simple questions to build trust e.g. are the lights on your router flashing? Do you have credit cards? Do you have more computers in the house?
  6. The scammer may ask the victim to run some programmes on their PC and use the results on screen to ‘prove’ that the computer has been compromised.
  7. The scammer asks for access to the computer and ask the victim to install remote control software to make it possible for the scammer to take control.
  8. Once they can control the computer the scammer can search for financial and personal information an if possible access the victim’s bank account.
  9. Victims discover later on that money has been stolen from their account or maybe days later that someone is spending on their credit card etc.

What Can You Do?

Even if the caller is knows details such as your name or address, don’t give out any personal or financial information during a cold call.

Don’t give a caller remote access to your computer, don’t go to a website they give you and don’t install software they recommend or supply.

Action Fraud does not use an automated machine to speak to victims of fraud, so if you receive a suspicious call, hang up immediately.

If you think your bank or payment card details have been compromised, or if you believe you have been defrauded, contact your bank immediately.

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