Tag: microsoft

Louise and the Microsoft Support Scammer

Louise started up Internet Explorer browser on her PC and a screen popped up with a warning

WARNING – YOUR COMPUTER IS INFECTED

CALL Microsoft SUPPORT on 0208 3808 8964 IMMEDIATELY.

DO NOT TURN YOUR COMPUTER OFF OR ATTEMPT TO DO ANYTHING ELSE

Louise called the number immediately.

A very pleasant Indian man answered and he seemed very knowledgeable and assured her he would resolve the problem.

He asked her to install a piece of Citrix software which she did so he could take control of her PC and establish the nature of the problem.

He emphasised that the PC was badly infected and how important it was to remove the threat.

He warned her to turn off any other computers or mobile phones in the house as they could also become  infected.

At this point, his patter turned into more of a sales pitch for a package that would solve her problem and this made Louise suspicious.

Now Louise’s husband Charles was surprised at the request to turn off other computers and that made him suspicious so he turned the iPAD back on and searched for scams.

He found it – the “Microsoft Support scam”.

Charles then pulled the power cord from the PC to end any incursion by the support scammer.

What happened next?

The scammers called back three times and were ignored until they stopped calling.

Charles ran Kaspersky anti-virus to scan the PC for problems and installed Malwarebytes to also scan for any other malware. He also deleted the Citrix installation.

The PC was safe and they hadn’t been scammed but Charles and Louise had a narrow escape.

If continued, the scammers may have garnered credit card details, bank details, logins and passwords. etc.  as well as being paid for removing a non-existent computer virus.

If you see a warning screen like the one above – turn off the computer and contact a professional.  Do not call the number on screen as they are scammers.

If you have any experiences with scammers, spammers or time-waster do let me know, by email.

Ollie and The Microsoft Scammer

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A guest post by Ollie

Ollie says he rarely engages with scam callers, but last week he did.

“I had that scam caller that purports to be from Microsoft and telling you that you have a virus on your PC. Ok, so I thought let’s talk:

Me – “Oh so I have a virus and you really are Microsoft calling me, wow, thank you. Where are you actually ringing from?”

“the USA”

Me –  “ha, yes I guessed that Microsoft is a huge American company, but where, what address in America”

“Los Angeles”

Me – “OK, Los Angeles, I was just wondering what address”

“I don’t know just in USA”

Me – “You don’t know where you are working from?”

“Microsoft in America”

Me – “Yes I know, you said, but can you tell me the street and building in Los Angeles”

“No, I don’t know”

Me – “You don’t know where you actually are in Los Angeles. Are you sure you are in Los Angeles? Not perhaps Seattle where Microsoft are based?”

“No”

Me – “I think you are trying to scam people and I do not want to talk to you anymore. I will just wish you and your company lots of BAD luck, bye”

 

By the way I only did this because I saw his caller ID showing starting with a number 1 so I believed it would cost them to hang on………

 

This is a common scam – do not believe a caller who tells you that your computer has a virus or has been hacked or is being used for illegal purposes or anything similar. They are just calling randomly in the hope of finding someone with a computer who will fall for the lies and then end up paying the scammer to fix non existent problems.

Virus Found Scam

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You’re using Google or another browser and up pops a window that looks official.

It says

Some suspicious activity has been detected at your IP address.

Cydoor spyware may have caused a network breach at your location.

Personal and financial information may be at risk.

Call toll-free 0800-014-8212

Please contact a certified Microsoft technician to rectify your situation

Please do not attempt to close your browser or open another one in order to avoid corruption of your operating system.

A second popup claims that multiple high risk infections have been detected and my credit card information is at risk. So I must call the toll free number.

This is just a scam. The phone number isn’t for a Microsoft certified professional, it’s a scammers number and they will then convince me to let them take control of my PC and end up paying a lot of money to remove non-existent problems.

Don’t fall for this. If you see these kinds of messages – disconnect the Internet and shut down the computer then restart it and run an anti-virus scan.

If you are in any doubt as to whether your computer has a virus – then take it to a professional but do not call the phone numbers in the popups.

The Microsoft Support Scam

microsofts-logoYour receive a call from someone with important information for you – your PC has a virus.

The caller claims to be from Microsoft or another famous computer company or a bank or Internet company and they are calling you to help. I remember that this scam was popular about 12 – 18 months ago but seems to be becoming prevalent again.

Next, they try to convince you to install some special software to remove the virus, but it will actually allow them to access your passwords and account details and perhaps control your PC. Sometimes they charge you for the software or for their ‘help’. Charges between of up to £300 have been reported to Action Fraud. Then they tell you the problem is solved but in fact your PC never had the virus and they may take more and larger sums of money from your credit card.

Legitimate computer companies, broadband providers and banks will never call you out of the blue to say your computer needs repairing or ask for remote access to your device. If you do get such a call, don’t follow their instructions, don’t pay anything.

It’s a scam.

Never divulge your password or PIN to anyone by phone and don’t believe unknown callers.